Product Returns
Product Returns & Refund Policy
Last Updated: June 2026
Welcome to CocosDrop. Customer satisfaction is our priority. Please read our Returns & Refund Policy carefully before making a purchase.
Return Eligibility
We accept return requests under the following conditions:
The item received is damaged, defective, or incorrect.
The return request is submitted within 7 days of receiving the product.
The product is unused, in its original packaging, and in resalable condition.
Proof of purchase (order number or receipt) is provided.
Non-Returnable Items
The following items cannot be returned or exchanged:
Products damaged due to misuse, negligence, or improper handling.
Items returned without original packaging or accessories.
Clearance, promotional, or final-sale items (unless defective).
Digital products, downloadable items, or gift cards.
Refund Process
Once we receive and inspect the returned item:
We will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed within 7–14 business days.
Refunds will be issued through the original payment method whenever possible.
Exchange Policy
If you receive a defective, damaged, or incorrect product, we will arrange a replacement or exchange subject to product availability.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to our error.
Shipping charges are non-refundable unless otherwise stated.
Order Cancellation
Orders may be cancelled before shipment. Once an order has been dispatched, cancellation may not be possible and the standard return procedure will apply.
Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact us:
CocosDrop
Owner: Shafiqul Islam
Phone: 01716909688
Email: shafiqul1276@gmail.com
Address: Office – 45 Nayapaltan, Dhaka 1000, Bangladesh
Website: cocosdrop.com
We are committed to providing a smooth shopping experience and will do our best to resolve any issues promptly.